Refund policy

Midwest Aqua Care, Inc.

Last Updated: October 23, 2026

At Midwest Aqua Care, we are committed to providing quality pond and lake management products, aquatic treatments, fountains, aeration systems, and replacement parts.

Due to the specialized nature of our products, certain return and exchange restrictions apply. Please review the following policy before making a purchase.

Return Window & Eligibility

Customers must submit return requests within 14 calendar days of receiving their order.

All returns require prior authorization from Midwest Aqua Care. Submitting a return request within 14 days does not automatically guarantee approval.

To be considered for return, products must generally:

Be unused and uninstalled.
Be in their original condition and packaging.
Include all original accessories, manuals, and labels.
Have proof of purchase.
Meet applicable manufacturer return requirements.

Products that have been used, installed, modified, improperly stored, or damaged after delivery may not qualify for discretionary returns.

Return eligibility is determined on a case-by-case basis based on product type, condition, manufacturer requirements, and applicable regulations.

The 14-day period applies to discretionary returns and does not limit any rights customers may have under applicable law.

Return Methods

All returns must be approved by Midwest Aqua Care before merchandise is returned.

Returns by Mail or Carrier

Approved merchandise may be returned using the shipping method and return address provided by Midwest Aqua Care.

Customers must follow the return instructions provided during authorization.

In-Person Returns

In-person returns at our Jordan, Minnesota location may be accepted with prior approval and an arranged appointment.

Customers should not ship or deliver products without receiving authorization.

Aquatic Chemicals, Herbicides & Algaecides

Returns of aquatic herbicides, algaecides, pesticides, pond treatment chemicals, and similar products require prior approval from Midwest Aqua Care.

Due to safety, handling, storage, and transportation requirements, certain chemical products may not be eligible for return.

Unopened chemical products in their original, sealed packaging may be considered for return on a case-by-case basis when permitted by applicable manufacturer policies and shipping regulations.

The following products are generally not eligible for discretionary returns:

Opened or partially used chemical products.
Products with damaged or missing labels.
Products that have been improperly stored.
Products with damaged or compromised packaging.
Products that cannot legally or safely be returned through available shipping carriers.

Do not ship chemical products back without specific authorization and return instructions from Midwest Aqua Care.

Fountains, Aeration Systems & Equipment

Unused and uninstalled fountains, aeration systems, compressors, and related equipment may be considered for return within 14 calendar days of delivery.

Products must generally be complete and in their original packaging.

Equipment that has been installed, operated, submerged, modified, or damaged after delivery may not qualify for a discretionary return.

Certain equipment may be subject to additional manufacturer-specific return requirements.

Defective equipment may be eligible for manufacturer warranty service or other applicable remedies.

Restocking Fees

Approved returns of fountain equipment are typically subject to a restocking fee of 10–15% of the product purchase price.

The exact restocking fee depends on the product, manufacturer requirements, and return conditions.

Any applicable restocking fee will be communicated to the customer before the return is authorized.

Other specialized equipment may be subject to manufacturer-imposed restocking fees when disclosed and applicable.

Restocking fees will not be applied where prohibited by law or where inconsistent with a customer's legally required remedies for defective, damaged, or incorrectly supplied products.

Product Exchanges

Exchanges are considered on a case-by-case basis and require prior approval from Midwest Aqua Care.

Exchange requests must generally be submitted within 14 calendar days of delivery.

Products considered for exchange must generally be unused, uninstalled, complete, and in their original packaging.

Exchange approval depends on product condition, availability, manufacturer requirements, and applicable restrictions.

Customers may be responsible for any difference in product pricing and applicable shipping charges for discretionary exchanges.

Products must not be returned for exchange without authorization.

Replacement Parts & Accessories

Unused replacement parts and accessories may be considered for return or exchange when complete and in their original packaging.

Installed, modified, or damaged parts may not qualify for discretionary returns.

Customers are encouraged to verify product compatibility before purchasing.

Special Orders & Manufacturer-Direct Products

Special-order, custom-configured, and certain manufacturer-direct products may have additional return restrictions.

Some items may be nonreturnable once ordered, manufactured, or shipped.

Applicable restrictions should be disclosed before purchase.

Return Shipping Costs

Customers are generally responsible for return shipping costs associated with approved discretionary returns and exchanges.

Shipping costs may vary depending on product size, weight, destination, and transportation requirements.

Oversized equipment, fountains, and certain regulated products may require specialized packaging or freight transportation.

Original shipping charges are generally nonrefundable for discretionary returns unless otherwise agreed upon or required by law.

If a product arrives damaged, defective, or incorrect, Midwest Aqua Care will review the circumstances and arrange an appropriate resolution consistent with applicable law.

Damaged, Defective, or Incorrect Products

Customers should inspect their orders promptly upon delivery.

If an item arrives damaged, defective, or incorrect, please contact Midwest Aqua Care as soon as possible, preferably within 5 business days of delivery.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, when available.
Any relevant shipping documentation.

Please retain original packaging until the issue has been resolved.

Depending on the circumstances, an appropriate resolution may include replacement, repair, refund, manufacturer warranty assistance, or another remedy consistent with applicable law.

Reporting outside the requested timeframe does not eliminate any rights provided by applicable law.

Refund Method

Approved discretionary returns are generally issued as store credit toward future eligible purchases from Midwest Aqua Care.

Refunds to the original payment method may be issued for order cancellations, damaged or defective merchandise, incorrect shipments, or other circumstances when approved by Midwest Aqua Care or required by applicable law.

Any applicable restocking fees or authorized deductions will be communicated before a discretionary return is completed.

Refund & Store Credit Processing Time

Once an authorized return is received, Midwest Aqua Care will inspect the merchandise and determine final eligibility.

Customers will be notified when their return has been approved or declined.

Approved store credits or refunds will generally be processed within 10 business days after final return approval, or sooner when required by applicable law.

When a monetary refund is issued, it will ordinarily be returned to the original payment method.

Additional time may be required for the customer's bank, credit card company, or payment provider to post the funds.

Order Cancellations

Customers wishing to cancel an order should contact Midwest Aqua Care as soon as possible.

Orders that have not entered fulfillment may be eligible for cancellation.

Orders that have already shipped may need to follow the standard return process.

Special orders and manufacturer-direct purchases may have additional cancellation restrictions disclosed before purchase.

Manufacturer Warranties

Certain products, including Kasco fountains, aeration systems, and related equipment, may include manufacturer warranties.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Manufacturer warranty claims are separate from discretionary returns and exchanges.

Midwest Aqua Care can assist customers in identifying the appropriate manufacturer warranty process when applicable.

How to Request a Return or Exchange

To request a return or exchange, contact Midwest Aqua Care within 14 calendar days of delivery for discretionary requests.

Please provide:

Your name and contact information.
Order number.
Product name.
Reason for the return or exchange.
Photographs, if applicable.

Do not ship merchandise back until you receive return authorization and instructions.

Contact Information

For questions about returns, exchanges, refunds, or manufacturer warranties, please contact: