Midwest Aqua Care, Inc.

At Midwest Aqua Care, we want customers to feel confident purchasing professional pond and lake management products.

Because our inventory includes aquatic chemicals, specialized equipment, fountains, aeration systems, and replacement parts, return eligibility varies by product.

Please review the following policy before making a purchase.

Return Eligibility

All return requests are reviewed on a case-by-case basis and require prior authorization from Midwest Aqua Care.

Returns are not automatically accepted based solely on the date of purchase.

Eligibility may depend on:

• Product type and condition.

• Whether the item has been opened or used.

• Original packaging and labeling.

• Manufacturer return requirements.

• Applicable safety and shipping regulations.

• Whether the item was specially ordered.

• The reason for the return.

Please contact Midwest Aqua Care before shipping any item back.

Unauthorized returns may be refused.

Aquatic Herbicides, Algaecides, and Chemical Products

Aquatic herbicides, algaecides, pesticides, and other chemical treatment products require prior approval before any return.

Due to product safety, storage, handling, and shipping requirements, certain chemical products may not be eligible for return.

Opened, used, damaged, improperly stored, or partially consumed chemical products are generally not eligible for return unless required by applicable law or approved under a manufacturer warranty or other applicable remedy.

Unopened products in their original, sealed packaging may be considered for return on a case-by-case basis.

Approval depends on product condition, manufacturer policies, and applicable shipping and safety requirements.

Customers must not return chemical products without receiving specific return instructions from Midwest Aqua Care.

Fountains, Aeration Systems, and Equipment

Returns of fountains, aeration systems, compressors, and related equipment are evaluated individually.

To be considered for a return, equipment should generally be unused, complete, and in its original packaging.

Products that have been installed, operated, submerged, altered, or damaged after delivery may not be eligible for a standard return.

Certain equipment may be subject to manufacturer-specific return policies.

Customers should contact Midwest Aqua Care before returning any equipment.

Replacement Parts and Accessories

Unused replacement parts and accessories may be considered for return when they are complete and in their original condition and packaging.

Products that have been installed, modified, or damaged may not qualify for return.

Customers are encouraged to verify product compatibility before ordering.

Special Orders and Manufacturer-Direct Products

Special-order, custom-configured, and certain manufacturer-direct products may have additional return restrictions.

Some items may be nonreturnable once ordered or shipped.

Any applicable manufacturer restrictions will be considered when reviewing a return request.

Restocking Fees

Approved returns may be subject to a restocking fee depending on the product, manufacturer requirements, and condition of the returned merchandise.

Restocking fees are determined on a case-by-case basis.

When a restocking fee applies, Midwest Aqua Care will communicate the amount before the customer proceeds with an approved return.

Restocking fees will not be imposed where prohibited by applicable law.

Return Shipping

Unless otherwise agreed upon or required by applicable law, customers are generally responsible for return shipping costs associated with approved returns.

Certain products may require specialized packaging, freight arrangements, or regulated shipping procedures.

Midwest Aqua Care will provide applicable return instructions when authorization is granted.

Original shipping charges are generally nonrefundable for discretionary returns, unless otherwise required by law or agreed upon by Midwest Aqua Care.

Damaged, Defective, or Incorrect Products

If an item arrives damaged, defective, or incorrect, please contact Midwest Aqua Care promptly.

Include your order number, a description of the issue, and photographs when available.

We will review the situation and work toward an appropriate resolution, which may include replacement, manufacturer warranty assistance, refund, or another remedy consistent with applicable law.

Please retain the original packaging until the issue has been resolved.

Manufacturer Warranties

Certain products, including Kasco fountains, aeration systems, and other equipment, may include manufacturer warranties.

Warranty coverage, duration, exclusions, and claim procedures are determined by the manufacturer.

Manufacturer warranty claims are separate from standard return requests.

Midwest Aqua Care can assist customers in identifying the appropriate warranty process when applicable.

Refund Processing

If a return is approved, the returned merchandise may be inspected before a refund is issued.

Once the return has been received and approved, any applicable refund will generally be issued to the original payment method.

Refund amounts may be adjusted for disclosed restocking fees, return shipping charges, or other applicable deductions.

The time required for funds to appear in the customer's account depends on the payment provider or financial institution.

Order Cancellations

Customers wishing to cancel an order should contact Midwest Aqua Care as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing or shipment.

Special-order and manufacturer-direct products may be subject to cancellation restrictions.

Any applicable cancellation charges will be communicated when possible and handled in accordance with applicable law.

How to Request a Return

To request return authorization, contact Midwest Aqua Care at:

Email: sales@midwestaquacare.com

Phone: 952-403-6879

Please include:

• Your name.

• Order number.

• Product name.

• Reason for the requested return.

• Photographs, if applicable.

Do not ship merchandise back until you receive return authorization and instructions.

Contact Information

Midwest Aqua Care, Inc.

1924 200th Street West
Jordan, MN 55352

Phone: 952-403-6879

Email: sales@midwestaquacare.com

Website: https://midwestaquacare.com

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.