Shipping policy

Last updated: October 22, 2026

Shipping Policy

Midwest Aqua Care, Inc.

Last Updated: October 23, 2026

Midwest Aqua Care is committed to providing reliable shipping services and clear communication for customers purchasing pond and lake management products, aquatic treatments, fountains, aeration systems, and replacement parts.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

Business days are Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing times may vary depending on product availability, manufacturer fulfillment schedules, order size, or special shipping requirements. Customers will be notified if an order requires significant additional processing time.

Shipping Methods & Carriers

Midwest Aqua Care uses established shipping carriers, including UPS, FedEx, USPS, and qualified freight carriers, depending on product size, weight, destination, and shipping requirements.

Carrier selection is determined by the needs of each shipment.

Certain fountains, aeration systems, compressors, and other equipment may ship directly from the manufacturer or an authorized distributor.

Some aquatic treatment products may require ground transportation, specialized packaging, or additional handling due to carrier and regulatory requirements.

Estimated Delivery Timeframes

Estimated delivery times after shipment are as follows:

Standard Ground Shipping: Approximately 3–7 business days.
Expedited Shipping: May be available for eligible products and destinations.
Oversized Equipment & Freight: Delivery times vary depending on equipment availability, destination, and carrier scheduling.
Manufacturer-Direct Orders: Delivery estimates depend on manufacturer processing and fulfillment schedules.

Please note that order processing time is separate from shipping transit time.

Delivery estimates are not guaranteed arrival dates. Weather, carrier delays, holidays, and circumstances outside our reasonable control may affect delivery schedules.

Shipping Rates & Pricing

Shipping rates are generally calculated at checkout based on:

Product weight and dimensions.
Shipping destination.
Available shipping methods.
Carrier rates.
Special packaging or handling requirements.

Customers can review applicable shipping charges before completing their purchase.

Midwest Aqua Care does not guarantee a flat shipping rate for all products, as shipping requirements vary depending on the merchandise ordered.

Additional Shipping Costs

Certain products may require additional shipping or handling charges, including:

Large decorative fountains and aeration systems.
Oversized or heavy equipment.
Freight deliveries.
Aquatic chemicals requiring specialized transportation.
Manufacturer-direct shipments with additional freight requirements.

If additional charges are necessary and were not included at checkout, Midwest Aqua Care will contact the customer for approval before shipment.

Shipping Destinations & Restrictions

Midwest Aqua Care ships to eligible destinations within the United States.

Shipping availability is determined on a case-by-case basis according to product type, destination, carrier restrictions, and applicable laws and regulations.

Certain aquatic herbicides, algaecides, pesticides, and other treatment products may be restricted from shipment to specific states or locations.

Midwest Aqua Care reserves the right to cancel and refund orders that cannot be shipped legally or safely to the requested destination.

Aquatic Chemicals & Restricted Products

Aquatic herbicides, algaecides, and other chemical treatment products may be subject to special packaging, handling, and transportation requirements.

Certain products may only be eligible for ground shipping or may require specialized carriers.

Customers are responsible for reviewing product labels and ensuring that products are appropriate for their intended use and comply with applicable local and state requirements.

Midwest Aqua Care follows applicable shipping and handling regulations for regulated products.

Fountains, Aeration Systems & Freight Deliveries

Large fountains, aeration systems, compressors, and other oversized equipment may require special shipping arrangements.

Depending on the product, deliveries may require freight transportation, scheduled delivery appointments, or customer unloading arrangements.

Some equipment may ship directly from the manufacturer.

Additional freight charges, when applicable, will be communicated to the customer for approval before shipment if they were not already included at checkout.

Customers should inspect freight shipments upon delivery and note any visible damage on the carrier's delivery documentation.

Order Tracking

When tracking information is available, customers will receive shipment details using the contact information provided during checkout.

Tracking information may take 24–48 hours after shipment to become available through the carrier.

Certain freight and manufacturer-direct shipments may use different tracking procedures.

Damaged, Missing, or Incorrect Shipments

Customers should inspect orders promptly upon delivery.

If an order arrives damaged, incomplete, or incorrect, please contact Midwest Aqua Care within 5 business days of delivery whenever possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, when available.
Relevant shipping documentation, if applicable.

Please retain the original packaging until the issue has been resolved.

For freight deliveries, visible damage should be noted on the carrier's delivery receipt when possible.

Midwest Aqua Care will work with the customer, carrier, or manufacturer to determine an appropriate resolution.

Reporting an issue after the requested timeframe does not eliminate any rights available under applicable law.

Incorrect Shipping Addresses & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information during checkout.

Additional charges resulting from incorrect addresses, refused deliveries, or unsuccessful delivery attempts may be the customer's responsibility, except where the issue was caused by Midwest Aqua Care or where otherwise required by law.

If you notice an incorrect shipping address after placing an order, please contact Midwest Aqua Care as soon as possible. Address changes cannot be guaranteed once an order has shipped.